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    • Guarantee

    Our Commitment to Quality and Customer Satisfaction

    At Walphin, we believe that our customers deserve the best. We are dedicated to providing high-quality products and exceptional customer service. Our guarantee policy reflects our commitment to ensuring your satisfaction with every purchase.

    100% Satisfaction Guarantee

    We stand behind the quality of our products and services. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure you have a hassle-free shopping experience.

    Return and Refund Policy

    1. Eligibility for Returns:
    – Items must be returned within 30 days of the purchase date.
    – Products must be in their original condition, unused, and with all original packaging and tags intact.
    – Proof of purchase is required for all returns and refunds.

    2. Non-Returnable Items:
    – Perishable goods such as food, flowers, newspapers, or magazines.
    – Personal care items such as makeup, skincare, and hygiene products.
    – Gift cards and downloadable software products.

    3. Return Process:
    – Contact our customer service team at Walphin@gmail.com or call us at (626) 470-1526 to initiate a return.

    – Once your return is approved, you will receive a return authorization number and instructions on how to send your item back to us.
    – Please use a trackable shipping method to return your item. We are not responsible for returns lost in transit.

    4. Refunds:
    – Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
    – If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
    – Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    5. Exchanges:
    – We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at Walphin@gmail.com

    Product Warranty

    Certain products may come with a manufacturer’s warranty. If your item has a warranty issue, please refer to the warranty information provided with the product. For assistance with warranty claims, contact our customer service team.

    Contact Us

    Your satisfaction is our priority. If you have any questions or concerns about our guarantee policy, please do not hesitate to reach out to us:

    Email: Walphin@gmail.com
    Phone: 626-470-1526

    Thank you for choosing Walphin. We appreciate your business and look forward to serving you again.