Return & Refund Policy

Your Satisfaction is Our Priority

At Walphin, we strive to ensure that every purchase meets your expectations. If you are not entirely satisfied with your purchase, we’re here to help with our straightforward return policy.

Return Guidelines

1. Eligibility:
– Items must be returned within 30 days of the purchase date.
– Products must be in their original condition, unused, and with all original packaging and tags intact.
– Proof of purchase is required for all returns and exchanges.

2. Non-Returnable Items:
– Perishable goods such as food, flowers, newspapers, or magazines.
– Personal care items such as makeup, skincare, and hygiene products.
– Gift cards and downloadable software products.

3. Return Process:
– Contact our customer service team at Walphin@gmail.com or call us at (626) 470-1526 to initiate a return.
– Provide your order number and details about the item you wish to return.
– Once your return is approved, you will receive a return authorization number and instructions on how to send your item back to us.

4. Return Shipping:
– Customers are responsible for return shipping costs.
– Please use a trackable shipping method to return your item. We are not responsible for returns lost in transit.

5. Refunds:
– Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
– Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions or concerns about our return policy, please don’t hesitate to reach out to us:

– Email: Walphin@gmail.com
– Phone: (626) 470-1526

Thank you for shopping at Walphin. We value your business and are committed to providing you with exceptional service.